RIDGEBACK PROJECT GUIDE
Getting ready
to request service.
What to send for HVAC, fireplace, dryer vent cleaning, and doorbell or camera service near Tigard. Use this guide for your own home or a client’s residential project. Send what you know; we can discuss the rest.
01 / YOUR REQUEST
A few useful details.
Tell us what needs doing and where. Check off the details you have ready; you can send a request at any point.
Use this as a guide. You can contact us before every item is checked.
Photos can be emailed to RidgebackHomeSolutions@gmail.com. Include your name and a short description so we can connect them to your request. Don’t send account passwords or payment information.
02 / EQUIPMENT AND ACCESS
Details for your service.
Choose the service closest to your project. Include other work in the same request.
HVAC+
Tell us whether you have a furnace, air conditioner, or heat pump. Include the brand and model if known, what you’re noticing, and when it started.
For maintenance, include when the equipment was last serviced. A photo of an accessible model label can help.
Explore HVAC serviceFireplace service+
Tell us whether you need help with lighting, operation, cleaning, maintenance, or a gas-log project. Include the brand and model if known and what happens when you use the normal controls.
A full fireplace photo and any readily visible model information help show the setup.
Explore fireplace servicesDryer vent cleaning+
Share the dryer location, whether it is gas or electric, and where the exhaust vent exits if known. Mention a stacked unit, tight space, or an upper-story vent exit.
Include any changes in drying time, visible lint buildup, and when the vent was last cleaned.
Explore dryer vent cleaningDoorbells & cameras+
Share the device model, number of devices, proposed mounting locations, and whether they use a battery or existing wiring. Photos of the mounting locations help.
Tell us whether you already own the devices. Device purchases and manufacturer subscriptions are separate considerations. Keep Wi-Fi and app passwords private.
Explore doorbell and camera installation03 / SCOPE AND COST
Agree on the work and pricing.
Equipment, parts, materials, access, and the tasks involved affect the price. We’ll discuss the scope and pricing before work begins.
- Which tasks are included?
- What materials or products are needed, and who supplies them?
- What is the price for the agreed work?
- What timing works for the project?
A service request starts the conversation and collects no payment. You can also reserve an available estimate visit online by choosing a time and completing the confirmation step.
04 / RESIDENTIAL CONTRACTORS
Requesting work for a client.
Include your company and the part of the project you’d like help with. A few details make it easier to discuss whether the work is a fit:
- Project address or ZIP code and the requested scope.
- Equipment models, product details, and useful photos.
- Current project stage and your target date.
- Site contact, access arrangements, and any project requirements.
Send the details through the service request form or call Ridgeback to discuss the scope, fit, and availability.
Contractor scope and scheduling05 / NEXT STEPS
Send your request.
We’ll review the details and use your preferred contact method to discuss the work, pricing, and availability. A service request does not reserve an appointment. For time-sensitive questions, call directly.