Information you choose to share
When you request service, we collect your name, preferred contact details, full service address, contact preference, project timing, and project description. You may also share whether the work is for your home or a client and an optional company name. The other contact method is optional. We use these details to respond, discuss your project, and coordinate service.
Property management and real estate inquiries require your company name and type, contact name, phone, email, a full primary service address, additional property locations, requested services, frequency, timing, and a description of the work. Your role and the number of properties are optional. We use these details to review ongoing service needs and follow up with you.
Appointments and payments
Booking collects your contact details, service address, project description, and chosen appointment. Private customer links let you view appointments, respond to estimates, and pay invoices. Keep these links private. Stripe processes card and bank details directly; Ridgeback receives payment status and a payment method summary, never your full card number, security code, or banking credentials. Cloudflare Turnstile helps protect public forms from abuse.
Customer reviews
If you submit a review, we collect a display name, email, rating, and review. Reviews are reviewed before publication. With your consent, your display name, rating, and review may appear publicly. Your email address is kept private.
Storage and service providers
The website and submitted information are hosted with Cloudflare. Submitted requests and reviews are stored in a private database accessible to the business and its authorized service providers. Email notification copies are sent through Cloudflare to the business Gmail inbox. Google processes and stores those email copies as the email provider. We keep information as needed to handle your inquiry, maintain business records, and meet applicable obligations.
Security and spam prevention
We use encrypted connections, input validation, and request limits. A hash derived from your IP address is used for rate limiting; the request-limiting data expires after a short period. Hosting providers may process technical logs for security and service delivery.
Map and browser storage
The interactive map uses Leaflet and OpenStreetMap. Loading it sends technical information, including your IP address, to the map provider. This site does not use advertising trackers or analytics cookies. Your browser temporarily holds a request identifier to help prevent duplicate form submissions.
Website measurement
We count phone-link clicks by public page and day to understand which services people ask about. A click is not a completed call. These counts do not include your contact details, full URLs, campaign parameters or customer links, and are kept for 90 days. We respect browser Do Not Track and Global Privacy Control for this measurement. Accepted inquiries and confirmed reservations are counted from our business records, rather than counting a form opening as a lead. Cloudflare also provides aggregate traffic and security statistics.
Your choices
You can call or email instead of using a form. To request correction or deletion of submitted information, or to withdraw a published review, contact RidgebackHomeSolutions@gmail.com.
Contact
Ridgeback Home Solutions
541-633-0981
RidgebackHomeSolutions@gmail.com