When to Schedule Furnace or Heat Pump Maintenance

Choose a schedule for your equipment.

A furnace used for heating and a heat pump used throughout the year do different amounts of work. Follow the manufacturer’s service interval and any maintenance requirements in your warranty. If you’ve just moved in or don’t know the service history, say so; you don’t need to guess a date.

For a heat pump, mention whether it handles both heating and cooling. The last maintenance date, changes in performance and the equipment’s condition help us discuss the right visit.

Before colder weather arrives.

• Find the last service record and the system type, if you have them.
• Keep normal access to the indoor equipment clear of stored items.
• Note rooms that don’t warm evenly, weak airflow, or a change in sound.
• Follow your equipment manual for routine filter care. Leave sealed panels, wiring and refrigerant work to a qualified technician.

Some concerns need a repair visit.

A furnace that won’t start, a system that repeatedly stops, or heating that no longer keeps up should be described as a problem. Maintenance and diagnosis can involve different work. You can select “won’t turn on,” heating or cooling concerns, sounds, and other symptoms in the booking form.

If you suspect a gas leak or immediate danger, leave the area and contact the gas utility or emergency services from a safe location. Don’t wait for an online request to be reviewed.

What to send before we come out.

Choose HVAC and tell us whether you have a furnace, air conditioner or heat pump. Brand and age are optional. An accessible model-label photo and a brief description of the problem are helpful; there’s no need to open the equipment. Ridgeback handles maintenance, troubleshooting and repair. Replacement is a separate project to discuss.